Privacy Policy

Introduction

Cleo is an AI voice assistant designed for automotive dealerships, operated by Aiva Labs AI. Cleo handles inbound and outbound phone calls on behalf of dealerships to assist with customer inquiries, appointment scheduling, and other dealership communications. This privacy policy explains how we collect, use, and protect information when you interact with Cleo or use our services.

Information We Collect

• Call recordings and transcripts, stored for quality assurance and service improvement
• Caller phone numbers and names when provided during calls
• Call metadata including duration, timestamps, and call outcomes
• Dealership customer data synced from CRM systems for call handling purposes
• Usage analytics from the Cleo dashboard used by dealership staff

How We Use Information

• Provide AI voice services to dealerships for customer communications
• Improve call handling quality and AI response accuracy
• Sync call outcomes and appointment data with dealership CRM systems
• Generate analytics and reports for dealership performance tracking
• Train and improve our AI models to better serve dealership needs

Third-Party Services

We use the following third-party services to operate Cleo:

• Vapi: Voice AI infrastructure for handling phone calls
• CRM Integrations (eLeads/CDK): Customer data synchronization with dealership systems
• Supabase: Database and authentication services
• Google Ads: Advertising and conversion measurement on our marketing site and on the app's /demo, /academy, and /case-studies pages and their subpages
• RB2B: Visitor identification on the app's /demo, /academy, and /case-studies pages and their subpages

Advertising and cookies.

We use Google Ads, including its remarketing features, to advertise Cleo online. Third-party vendors, including Google, show our ads on sites across the Internet. These vendors use cookies to serve ads based on a person's past visits to our website. You can opt out of Google's use of cookies for ad personalization at https://adssettings.google.com, or opt out of a third-party vendor's use of cookies at https://optout.networkadvertising.org.

Data Retention

• Call recordings are retained for 90 days
• Call transcripts and metadata are retained for the duration of the dealership's service
• Data is deleted upon dealership account termination upon request

Your Rights

• Request access to your personal data that we have collected
• Request deletion of your personal data from our systems
• Opt-out of AI calls by informing the dealership directly

To exercise any of these rights, please contact us at dev-team@tryaiva.com

Security

• All data is encrypted in transit and at rest
• Access controls and authentication are required for all systems
• We conduct regular security reviews to protect your information

Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of Cleo or our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at dev-team@tryaiva.com